Support

Feel free to contact us

Remember, feel free to contact us at any time to ask questions or share your thoughts. Use the contact form, or by sending us an email to customers (at) stilform-design.de. Please mention the Order number (if available) in the Subject. Thank you!

VAT Facts

Shipments outside the EU are not subject to 19% German VAT (Value added tax). A VAT calculation is made during check-out based on address details. Prices are shown without VAT to visitors outside the EU. Tax and duty differs between countries, states and in some cases cities so we can unfortunately not guarantee that the deduction will add up to the fees paid when receiving the package. We have to charge the Germany VAT for all B2C order within the European Union. In case you have a valid VAT Number please feel free to fill in your VAT-Information at checkout the set the VAT to 0%.

Shipping & Delivery

stilform GmbH delivers worldwide! We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion and we use a large network of couriers to deliver goods from stilform-design.de any country in the world.
We use Deutsche Post as standard shipping partners. We strive to ensure that your products are dispatched within 2 business days after receipt of your payment. Please keep in mind, that you are need to have a post box in order to receive parcels, because our parcels will be forwarded to your local parcel service.

Shipping Costs

To get to know the shipping costs, simply add the product(s) you would like to buy, go to your Cart and then fill in the ‘Shipping quotation’ form.

German shipping address:

German Parcel Service: €1,90 (non taxable)

Any other shipping address:

German Parcel Service | PRIORITY: €5,70 (non taxable)

Track & Trace

We always ship out trackable orders outside of Germany. In case you don’t have received your parcel within 2 weeks, please contact us here: customers (at) stilform-design.de

You can check the status of the shipment by filling in the tracking number on one of the following website:

Deutsche Post   

Shipments by Deutsche Post will be handed over to your local Postal Service.
Please check here which Postal Service operates in your country. Fill in the tracking number on the website of your local Postal Service. There you can find detailed information about your shipment.

Shipping lead time

From the time of receiving your order we aim to have it processed, dispatched and in your hands as quickly as possible. Orders are usually processed and dispatched within 4 working days unless stated otherwise on the product page. During busy times such as after a weekend or Public holiday – especially the two weeks prior to the Christmas holidays, processing times may increase on the lead up to Public Holidays, Please take into account our offices will be closed for holidays such as Christmas.

Notice that it can take up to 24 hours before your local Postal Service can track the standard shipment. For some countries the parcel will not be trackable in the local Postal Service’s website. This shipping confirmation will indicate the estimated lead time to arrive at your door. However, please note that we are dependent on the Postal companies, so we cannot guarantee any delivery dates and / or shipping lead times. If shipping lead times are longer, we do not give any discount or reimbursement.

Customs & Import

Customs or import duties can occur and are charged once the parcel reaches it’s destination country (outside the EU). These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Returns (cancellation)

We give you the possibility to return a product without any reason. In the unlikely event that you are not happy with your goods, please email us within 14 days after receipt of your order. We will provide you a RMA instruction email, which clearly explains how to process the return. Once the goods are returned to us according to the instructions provided (in original and unused condition and packaging), we will give you a full refund for the goods. Any associated shipping costs or fees are non refundable.

Returns (change to different product)

In order to change the product to an other item, we ask you to return your product and place a new order on stilform-design.de with the item(s) you wish to change to. Please email us within 14 days after receipt of your order. We will provide you a RMA instruction email, which clearly explains how to process the return. Once the goods are returned to us according to the instructions provided (in original and unused condition and packaging), we will give you a full refund for the goods. Any associated shipping costs or fees are non refundable.

Replacement

Despite the great care we take when processing your order, you may receive the wrong product through no fault of your own. In such cases, you must contact stilform GmbH within 14 days after receipt. You can do this via our online ticket system on our website, or by sending an email to customers (at) stilform-design.de. We will solve the issue for you.

Notice that irregularities may occur due to the nature of the handwork of some of our products. This makes each wooden and leather designer piece unique.

Payment Methods

The following payment methods are available:

1. PayPal: PayPal allows everyone with an e-mail address to make and receive payments securely online via a personal credit card or bank account. PayPal members can use PayPal to make purchases quickly and easily on the stilform GmbH website. paypal (at) stilform-design.de

Declined Payment

This means your order did not succeed. Please try again, we suggest to use Paypal (Paypal is less likely to fail). You would have to place a new order since this order automatically got cancelled.

Some reasons why it may get declined:

How do I order a product?

Ordering a product is quite easy: After falling in love with one of our products, hit the “Add to Cart” button. You will be automatically redirected to the shopping cart, where you enter your address and enter the payment part of the site. If you have any questions about the ordering process, feel free to contact us.

Privacy & Security

Your privacy is important to stilform GmbH. So we’ve developed a Privacy Policy for stilform-design.de and all related domains and subdomains, that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Warranty

Each stilform GmbH product carries a 1 year limited factory warranty. The guarantee comes into effect from the date of delivery. Any and all work to be done on the stilform GmbH will be done by stilform GmbH or its authorised agents. Any parts removed from any stilform GmbH unit become property of stilform GmbH. The repair and replacement of a stilform GmbH product under the factory warrantee does not compromise or extend the warranty period. The guarantee provides benefits which are additional too and do not affect your right as a consumer. Before any work can be carried out on a stilform GmbH unit, a proof of purchase will be requested. Without this proof, any work done will be chargeable at standard rates.

All stilform GmbH products are fully guaranteed against defects in materials or workmanship. Our guarantee does not cover product damages that may have resulted from normal wear and tear, accidental damage caused by user, faults as a result of wilful or negligent operation, or any other handling. Any repairs or alterations carried out by a 3rd party, other than stilform GmbH accredited parties or its authorised agents are not supported by stilform GmbH. Additionally, the warranty does not cover damage to your device as a result of the use of any stilform GmbH product.

Our cases are designed with impact resistance in mind. Clearly we offer different levels of protection for your device. We want to help you protect it. Bottom line, any time a device is dropped, even from the smallest of heights, there is risk of damage. There is not a case on the market, from any case manufacturer, that can guarantee you 100% protection.

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