Return Policy

Returns (cancellations)

We give you the possibility to return a product without any reason. In the unlikely event that you are not happy with your goods, please email us within 14 days after receipt of your order. We will provide you a RMA instruction email, which clearly explains how to process the return. Once the goods are returned to us according to the instructions provided (in original and unused condition and packaging), we will give you a full refund for the goods. We’ll refund the price you purchased your item at -this includes sale items – within 48 hours after receival of your return. Any associated shipping costs or fees are non refundable.

Returns (change to different product)
In order to change the product to an other item, we ask you to return your product and place a new order on www.stilform GmbH-design.de with the item(s) you wish to change to. Please email us within 14 days after receipt of your order. We will provide you a RMA instruction email, which clearly explains how to process the return. Once the goods are returned to us according to the instructions provided (in original and unused condition and packaging), we will give you a full refund for the goods. Any associated shipping costs or fees are non refundable.

Replacements

Despite the great care we take when processing your order, you may receive the wrong product through no fault of your own. In such cases, you must contact stilform GmbH within 14 days after receipt. You can do this via our online ticket system on our website, or by sending an email to customers (at) stilform-design.de We will solve the issue for you.

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